Refund & Return Policy

Return & Refund Policy
Thanks for shopping at Janani Computers.

Customers can cancel orders any time before Ship.

Customers can return products within 24 hours time of receiving delivery  on the following conditions:

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.  

2) Customers have to bring the product to any of Janani computers sales points, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

 3) If a customer received a manufacturing defected product than the customer has to visit any of our shops where our specialists will review the product first and then take the necessary steps to changing the product if it is in need of replacement.

 4) In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered than customer has to inform us within 24 hours via our hotline service.

 5) Product does not work properly after 3 days of delivery”  this case will fall into the warranty program. customers will bring the product to any of Janani computers points for warranty claim.  

6)If a Customer is buying any product from our Website after reading the description and provided information’s  about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product. 

 7) If customers found broken or packet damaged product then we are requesting not to receive the product from courier service. If the customer receives courier damaged product then he/she have to take his/her own liability and any kind of complaint won't be acceptable. 

8)With specific reasoning's, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute. 

9) Refund charge applicable for Bkash / Online / POS payment refund.